What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, artificial intelligence, quantum computing and robotics offer possibilities that go beyond mere ease of use?
Digital ease of use is the new minimum. It has become a commodity. The customer now regards it as the most normal thing in the world to have access to limitless products and services with just a single click of a mouse. In the years ahead, companies will need to play an active role in the 'life journey' of customers: helping to make their dreams come true and removing problems from their daily lives. In addition, customers are looking increasingly to companies instead of governments to tackle societal challenges like climate change, health care and mobility.
If your company succeeds in providing outstanding digital service, becomes a partner in the life of your customers and provides solutions for major societal issues, you will develop 'an offer you can't refuse'.
"WHAT DRIVES THE NEW CONSUMER?
WHY IS DATA THE NEW GOLD AND ARTIFICIAL INTELLIGENCE A BLESSING?
HOW CAN YOU REDESIGN YOUR ORGANIZATION AND SUSTAINABLY ENSURE ITS RELEVANCE?
Technology continues to change the world. In order to keep evolving as a manager, you have to find inspiration in that world. You have to have the courage to read the signals, to fully dedicate yourself to the needs of the customer, to focus on opportunities and to keep experimenting. Above all, you need to connect with as large a public as possible and simultaneously address every customer individually. This is the only way to survive in an increasingly competitive future.
Managers The Day After Tomorrow reveals the vectors that drive this changing world. Combining insights from sociology, evolutionary theory and psychology, it guides you past the hypes to a new style of management. This book is a handhold for managers in a world that is no longer predictable."
Managing change has become an increasingly critical capability in today's turbulent and disruptive work environment. Nevertheless, research indicates that failure rates of change initiatives remain high. Six Batteries of Change proposes a new model that helps managers to deal with this challenging topic in a more effective way, by assessing the extent to which the batteries that are needed to implement change in your organization are charged.
By setting up new frameworks and referring to numerous cases to illustrate the effectiveness of each approach, Six Batteries of Change shows managers how to develop transformation competency by creating a more energized organization, capable of dealing with faster and more complex change.
"Distributors are hard to manage.
That is what many managers believe.
They always want better prices.
They insist on exclusivity.
They do not implement your strategy.
They are too focused on other products.
They need too much support.
Getting the most out of your distributors starts with you. Improve your channel strategy and dare to challenge your distributors more. They are not only your customers. They are also an extension to your organization. Learn to manage them as such. Like the famous dog whisperer, Cesar Millan, the change does not start with the dog. It starts with the owners. And with distributors, that is you.
The Channel Whisperer is a chronologic approach to improved recruitment, management and development of your potential and current distribution channels. This manager's guide is both for the experienced and novice channel managers working in a national or international B2B environment."
Drawing enhances memorisation, understanding, talking and listening and sparks communication. It is a universal language, and can help you convey your message more clearly and engagingly - especially during meetings, while laying out ideas or simply in a brainstorming session. So why have all of us stopped drawing at a certain point in our lives?
Start to Draw is a fun and clear-cut guide to drawing and visualising your ideas in your work environment. It is an accessible, bite-size book providing insight into why drawing works, how you can have a great impact on your own (and others') professional work, and how you can end up with a more creative approach to your job.
Luc Cortebeeck has been fighting for social justice for over forty years. From 2011 to 2017, he was Vice-Chairperson of the ILO Governing Body and in 2017-2018 its Chairperson. The International Labor Organization (ILO) is the UN agency that brings together governments, employers and workers, promotes decent work and social justice, and sets and supervises international labour standards.
In Still Work to Be Done he presents his experiences and insights, which call for reflection and, above all, action. In a far-reaching analysis of labour in today's world - from forced labour in Asia and the Gulf States through the brutal violence against trade unionists in Latin America to the erosion of social security and the right to strike in industrialised countries - he examines the future of work : how can we eliminate child labour and exploitation ? How do we make governments and multinationals respect all workers in supply chains ? How do we use the challenges and opportunities of digitisation to tackle inequality ? How will we work in the post-coronavirus world, after a pandemic hitting the most vulnerable and the young hardest of all ?
This is the era of the Smart Ecosystems Economy, where the companies that thrive must be ready to cope with randomness and unexpected events. In this digital world, the traditional boundaries have disappeared, paving the way for new and smarter ecosystems to develop. Companies seeking to transform into future-proof organisations would do well to understand these ecosystems, and get a grasp on how they work.
This book serves as a guide to building smart, competitive ecosystems for both small and large organisations. A timely book that cracks the code of tomorrow's business models.
Along with rapid growth, HRS is experiencing slow decision-making, demotivated people and a failed product release. Chris, the brand new CEO, has to save the company and make it successful again. But how do you transform an organization to become truly agile and effective?
This book introduces Sociocracy 3.0 as a practical guide towards more resilient and meaningful organizations. Sociocracy 3.0 offers a set of proven patterns to navigate complexity and collaborate more effectively, based on equivalence, collective intelligence and an adaptive organizational structure.
Disruption can be defined as every evolution in the field of entrepreneurship that threatens to make an organization irrelevant. This book will guide you through the world that these disruptions create.
Disruption@WORK describes how disruption comes about and which paradigms make up its origins. Using readily applicable models, you will learn how to think more critically about the current position of your organization and what you can do as a leader to maximize its chances of survival, so that you can look to the future with confidence.
The number 1 US bestseller which is now sweeping across the world. What's the ONE Thing you can do such that by doing it everything else will be easier or unnecessary?
From bestselling author Walter Isaacson comes the landmark biography of Apple co-founder Steve Jobs. In Steve Jobs: The Exclusive Biography, Isaacson provides an extraordinary account of Jobs' professional and personal life.
Drawn from three years of exclusive and unprecedented interviews Isaacson has conducted with Jobs as well as extensive interviews with Jobs' family members, key colleagues from Apple and its competitors, Steve Jobs: The Exclusive Biography is the definitive portrait of the greatest innovator of his generation.
April of 2022 marks a 25-year milestone for the personal finance classic Rich Dad Poor Dad that still ranks as the #1 Personal Finance book of all time. And although 25 years have passed since Rich Dad Poor Dad was first published, readers will find that very little in the book itself has changed - and for good reason. While so much in our world is changing a high speed, the lessons about money and the principles of Rich Dad Poor Dad haven't changed. Today, as money continues to play a key role in our daily lives, the messages in Robert Kiyosaki's international bestseller are more timely and more important than ever.
Milestones
While there is a milestone to commemorate - and a new section in the book on Why Milestones Are Important - preserving the integrity of the original content is testimony to the fact that this book has truly stood the test of time. The sidebars throughout the book (that were updated for the 20-year anniversary edition) have been updated again, but the core principles that parents and grandparents - those who embraced Robert's story and messages 25 years ago - are sharing them with new generations who have found that its timeless wisdom and no-nonsense lessons can be applied to anyone's life and their vision for a future that includes taking control of their finances.
People of all cultures and countries celebrate milestones. We use them to measure time, mark progress, reflect on the lessons we've learned, and celebrate accomplishments... and they give meaning to our life's journey. They are a way that we integrate past, present, and future... looking back at where we started, where we are today... and the promise of all that the future can hold.
In the quarter century that has passed since Rich Dad Poor Dad was first published - 25 years since April 8, 1997 - so many things in our world have changed. But the one thing that has not changed is the pressing need for and the power of financial education. Money is still a mainstay of our lives, like it or not, and technology has brought both speed and innovations to the world of money. In an ever-changing world, we can all still get smarter when it comes to money... and learn as much as we can to secure our future.
Still the One... #1
Today Rich Dad Poor Dad consistently ranks among bestsellers around the world in the categories of Personal Finance, Parenting, and Investing, has been translated into 38 languages, and has sold more than 40 million copies worldwide.
Rich Dad Poor Dad is Robert's story of growing up with two dads - his real father and the father of his best friend, his rich dad - and the ways in which both men shaped his thoughts about money and investing. The book explodes the myth that you need to earn a high income to be rich and explains the difference between working for money and having your money work for you.
In many ways, the messages of Rich Dad Poor Dad, messages that were challenged and criticized 25 ago, are more meaningful, relevant, and important today than ever.
Rich Dad Poor Dad...
* Explodes the myth that you need to earn a high income to become rich
* Challenges the belief that your house is an asset
* Shows parents why they can't rely on the school system to teach their kids about money
* Defines once and for all an asset and a liability
* Teaches you what to teach your kids about money for their future financial success
An international business expert helps you understand and navigate cultural differences in this insightful and practical guide, perfect for both your work and personal life.
Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out.
In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together. She provides a field-tested model for decoding how cultural differences impact international business, and combines a smart analytical framework with practical, actionable advice.
Organisation De Cooperation Et De Developpement Economiques
4 Mars 2015
9789264207868
As the significance of the creative economy continues to grow, important synergies with tourism are emerging, offering considerable potential to grow demand and develop new products, experiences and markets.These new links are driving a shift from conventional models of cultural tourism to new models of creative tourism based on intangible culture and contemporary creativity. This report examines the growing relationship between the tourism and creative sectors to guide the development of effective policies in this area. Drawing on recent case studies, it considers how to strengthen these linkages and take advantage of the opportunities to generate added value. Active policies are needed so that countries, regions and cities can realise the potential benefits from linking tourism and creativity. Key policy issues are identified.
D'ou est venue l'humanité ?
Par quelle voie sommes-nous arrivés jusqu'ici ?
Pourquoi est-ce même important ?
Parce que sans comprendre comment le travail social a créé la société humaine, depuis nos ancêtres les plus éloignés, les travailleurs resteront prisonniers de l'époque capitaliste dans laquelle nous vivons.
Sans savoir comment notre travail transforme la nature, comment il est le moteur qui pousse l'humanité de l'avant, nous ne pouvons pas voir au-delà de l'exploitation de classe, qui déforme chaque aspect de nos relations sociales, de nos idées et de nos valeurs.
La dictature du capital n'a pas toujours existé. Elle n'a que quelques centaines d'années. Comme l'esclavage et le servage avant elle, la domination capitaliste a eu un début... et elle aura une fin.
Seule la conquête révolutionnaire du pouvoir d'État par la classe ouvrière, consciente de sa position de classe et des conditions de son émancipation, peut ouvrir la voie à un avenir. Un avenir qui ne se base pas sur l'exploitation capitaliste, la dégradation de la nature, l'assujettissement des femmes, le racisme et la guerre.
Un monde basé sur la solidarité humaine. Un mode socialiste.
C'est ce qu'une vision longue de l'histoire nous aide à comprendre.
Tout public
Les menaces de la Guerre froide refluent à peine, l'inflation et la criminalité atteignent des niveaux record et l'ex-acteur élu président Ronald Reagan lance sa propre Guerre des Étoiles : peu auraient parié que les années 1980 compteraient parmi les décennies les plus outrancières, extravagantes et prospères du 20e siècle. « Greed is good » (la faim est utile), le mantra de Wall Street se répand parmi les Yuppies en cravatés de la Génération Moi obsédés par le pouvoir et la musculation. Le monde de l'art jouit de confortables apports de capitaux ; les ordinateurs et les jeux vidéo se font leur place au bureau comme à la maison et la folie Rubik's Cube submerge le pays. Les jambières ont la cote, les épaulettes sont énormes et les coiffures plus volumineuses encore.
Si votre coeur se réchauffe de nostalgie au souvenir d'E.T. et des sessions marathon de Trivial Pursuit ou si vous trouvez encore que SOS Fantômes et le break dance sont super cool, ce livre est pour vous. À tous ceux et celles qui entendent encore l'écho du jingle « I want my MTV » : avec All-American Ads of the 80s c'est un partenaire particulier que vous trouverez. Just do it !
* Exotic Options and Hybrids is the first book to guide practitioners on how to structure, price and trade modern exotic and hybrid derivatives, without complicating matters with the use of maths.
Vices ou vertus? La consommation d'alcool et de tabac procure aux annonceurs des produits qui se prêtent à une véritable orgie visuelle. Ce plantureux recueil de publicités explore les multiples représentations de ces pratiques, tantôt élégantes, tantôt décalées, et révèlent comment les fabricants ont encouragé le grand public à s'imbiber et s'asphyxier durant tout le XXe siècle.
Page après page défilent les tendances de chaque époque en matière d'alcool et de tabac, dans un festival de bons mots et de mascottes devenues des icônes, dont certains, comme le cow-boy Marlboro ou le chien Spuds MacKenzie, sont si étroitement liés à la culture populaire américaine qu'il leur suffisait d'apparaître dans une publicité pour promouvoir un produit invisible. D'autres annonceurs ont échafaudé des approches plus subtiles et sophistiquées pour vendre leur marchandise, une stratégie parfois très efficace, comme l'a démontré le succès phénoménal de la campagne Absolut. Même les médecins ont apporté leur contribution perverse à cette entreprise de propagande, en certifiant que fumer aidait à calmer les nerfs et à adoucir la gorge, et en vantant l'alcool comme un philtre de réussite sociale.
Que vous vous adonniez à ces plaisirs coupables par inhalation et déglutition ou que le plaisir des yeux vous suffise, vous ne manquerez pas d'être captivés par cette exploration d'un chapitre bien tassé, et souvent polémique, de l'histoire de la pub.
À la fois éclipsée et influencée par la télévision, la publicité imprimée des années 1970 abandonne les formes graphiques audacieuses et les messages subtils typiques dix ans plus tôt. Plus libertaires, plus frontales, les pubs des années 1970 veulent attirer l'attention d'un public habitué aux tonitruants spots télévisés qui vont droit au but.
Tout n'est pourtant pas perdu. La publicité demeurant un marqueur de l'époque, la prise de conscience des enjeux écologiques et sociaux s'est insinuée dans tous les secteurs, du tabac aux voitures, pour convaincre les Américains que les produits du quotidien avaient leur place dans l'ère moderne. Décidés à comprendre comment mieux communiquer avec le grand public, des experts en marketing étudient et visent les différentes catégories de consommateurs avec une détermination farouche, pour accoucher de perles comme « Les soeurs ne sont pas comme les frères », slogan utilisé pour un produit coiffant destiné au Afro-Américains. À la fin de la décennie, bon gré mal gré, la publicité papier commence à récupérer; elle gagne en originalité, en créativité, et se concentre sur des cibles précises grâce à un placement stratégique dans des publications plus modestes.
Fascinante analyse de la dissémination de la culture de masse dans une société post-hippie obsédée par la petite lucarne, ce volume de poids fournit un tour d'horizon exhaustif et nostalgique de la publicité dans les années 1970.
Why do we do what we do? Why do we exist? Learning to ask these questions can unlock the secret to inspirational business. This title explains what it truly takes to lead and inspire and how you can learn how to do it.
Moisson d'images glanées parmi des milliers, ce livre vous offre le meilleur des publicités américaines dans les magazines de l'époque de la «Grande Idée». À l'apogée du consumérisme américain, des campagnes de pub hautes en couleur dressent un tableau fascinant des années 1950-1960, alors que les inquiétudes autour de la Guerre froide cédaient la place au capitalisme insouciant avec tabac et alcool à profusion de l'époque des Mad Men.
Remasterisées numériquement pour une qualité de reproduction optimale, les typographies et les couleurs des pubs sont éclatantes, et transmettent cette sensation enivrante que tout est possible, en faisant revivre l'époque où les marques charment le public pour lui vendre tout et n'importe quoi, des fusils aux gaines, des voitures au dentifrice, des voyages aériens aux appareils ménagers. Tour à tour étonnant, amusant ou stimulant, ce panorama du marketing au milieu du siècle dernier est à la fois un document historique très évocateur et une vitrine de l'innovation en matière de design et de l'esprit à l'oeuvre dans la publicité.
Encore sous l'impulsion de l'euphorie consumériste des années 1950, alors que la conquête spatiale franchit un seuil déterminant, la publicité des années 1960 est d'humeur joyeuse, optimiste et parfois rebelle. Les pubs de cette décennie vantent de supposés progrès - comme le Tang ou les omelettes instantanées auxquelles « il suffit d'ajouter de l'eau » - tout en veillant à consolider les bonnes vieilles valeurs américaines.
Des vedettes comme Sean Connery, Woody Allen, Salvador Dali et Sammy Davis Jr. vendent de tout, du bourbon aux costumes sur mesure, tant les grandes maisons de Madison Avenue tiennent à ce que les Américains viennent vider leurs portefeuilles chez elles. Les bouleversements que la société commence à vivre à la fin de la décennie apportent leur lot de tourbillons psychédéliques à un public ce plus en plus conscientisé; les femmes et les minorités se libèrent et acquièrent une nouvelle visibilité. Ouvre l'oeil et vous découvrirez des publicités aussi surprenantes que scandaleuses, comme cette réclame qualifiant une boîte Tupperware de wifesaver (un « sauveur d'épouse », mais aussi un récipient idéal pour la conserver au frais) ...
Qu'ils vendent des voitures, des cigarettes, de la nourriture ou tant d'autres choses, cette collection haute en couleur de publicités publiées dans les années 1960 explore le monde merveilleux et les horizons dégagés de l'Amérique triomphante.
